Route Representative

Department: Food

Reports To: Warehouse Manager

FLSA Status: Non-Exempt

General Function:
The Route Representative loads, transports, delivers, and unloads food in the form of TEFAP food orders, CSFP Stockboxes and fresh produce to over 160 local and regional distribution sites; inspects sites for safe food storage and inventory management. Works closely with site staff and community volunteers; serves as a liaison to all distribution sites and is an administrative resource at the Hunger Task Force managed locations; creates receipts and maintains delivery documentation; adheres to all TEFAP and CSFP program guidelines. Documents services provided in writing. Adheres to all safety protocols.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Provide excellent quality client and internal/external customer service.
  • Represent the agency in a positive manner.
    • Load, transport, and deliver food to sites per established routes and schedules. Modify route schedules as needed to accommodate holidays and unplanned closings.
    • Monitor and review storage and distribution of TEFAP and CSFP Stockboxes at program sites. Verify amounts received/issued are been properly recorded.
  • Ensures that all food is handled and stored safely.
    • Inspects sites for compliance with pest control, temperature and cleaning logs and  inventory management in accordance with the Standards of Excellence.
  • Maintain CSFP client database for HTF-managed sites.
  • Certify clients at HTF-managed distribution sites.
    • Inventory Management: Must be able to operate scanning/bar codes equipment so that pallets can be properly identified into the perpetual inventory system.  Maintain established inventory controls.
  • Load/unload commercial trailers: Unload product. Must be able to properly place pallets to avoid damage.
  • Builds and palletizes food orders as directed by Warehouse Manager.
  • Assist in maintaining a clean and orderly warehouse.
  • Provide support for community events and food drives, delivering supplies, picking up contributed food.
  • Staff food sort events.
  • Work alongside individuals participating in the Hunger Task Force vocational training program.
  • Document services rendered by completing necessary paperwork and maintaining a delivery log.
  • Operate vehicles and agency equipment safely. Maintain equipment and vehicles.
  • Direct supervision and support of volunteer staff at assigned sites.
  • Develop and maintain relationships with program volunteers at distribution sites. Explain aspects of TEFAP and

CSFP programs to staff and clients.

  • Work in collaboration with the Senior Services Manager.
  • Perform other duties as needed and requested by the Executive Director, Associate Director and the Food Bank Director.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills
To perform this job successfully, an individual should have knowledge of Database software; Inventory software; Spreadsheet software and Word Processing software.

Certificates, Licenses, Registrations
Valid Class B CDL; Forklift Certification

Other Skills and Abilities
Ability to work well with Senior Citizens. Bilingual (Spanish or Russian) would be preferred.

Other Qualifications
Knowledge of standards of safe food handling, storage & distribution. Knowledge of occupational and safety standards. Knowledge of highways and roads of Milwaukee County.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk and use hands to finger, handle, or feel. The employee is frequently required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance. The employee must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions and vibration. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

To apply
Send your resume and letter of interest to resumes @ hungertaskforce.org.



Communications Manager

Department:             
Development

Reports To:
Director of Development

FLSA Status:            
Exempt

General Function:
Responsible for all aspects of agency’s communication with the public, with the overarching goal of increasing public awareness of hunger and donations of food, money and volunteerism. Develops and implements agency marketing, publications, media and messaging plans, graphic design and manages agency style and presentation.

Essential Duties and Responsibilities
include the following. Other duties may be assigned.

Media Relations

  • Develop agency’s annual media goals, objectives and strategies with board, executive director and director of development.
  • Primary liaison with the media and scheduling agency spokespersons for interviews.
  • Promote existing events and special agency activities with the aid of television, radio, print, outdoor, web, and social media.
  • Identify stories and undertake proactive media engagement, creating and distributing press   releases, media advisories and tip sheets to solicit media activity.
  • Identify new activities, new special events and issues that can be presented to the media for possible coverage.
  • Ensure that media coverage is recorded for dissemination to staff, board and donors.
  • Develop relationships and communication with reporters, assignment editors, on-air personalities, as well as other media decision makers.
  • Analyze results of media activities and coverage.
  • Organize press conferences.
  • Instruct staff in regard to the media policy and enforce policy as needed. Prepare staff prior to interviews.

Marketing

  • Develop and manage targeted agency marketing plans complete with marketing strategies, budget goals and result analysis across multiple platforms.
  • Oversee agency website. Create graphics and content; manage schedule of stories; train staff and departments to update website and edit their work. Work with appropriate vendors on creating new features.
  • Oversee production of print pieces from draft creation through distribution of final product. Manage and execute elements including: article selection, layout, images and distribution of agency materials and publications including the annual report, newsletters, brochures, posters, flyers, outreach materials, position papers, letterhead, envelopes, boxes, trucks and print materials for special projects.
  • Manage the annual holiday card project: create timeline, organize targeted solicitation mailings, produce, oversee and analyze results. Secure the rights to local artwork.
  • Negotiate with and select agency printers, graphic designers and photographers.
  • Develop and implement agency social media plan across all platforms, integrating content and messaging from appropriate agency departments.
  • Responsible for graphic design as needed for website, signboard, e-blasts, social media, agency materials, signs, etc.
  • Serve as contact person for hired graphic design company. Direct and oversee all projects created by the company.
  • Oversee and schedule production of advertising materials for all marketing campaigns.
  • Create and manage graphics and messages on the I-94 signboard. Direct managers to use the signboard to acknowledge donors, partners, programs, etc. with signboard messages. Trains appropriate back-up staff on posting basic messages and graphics.

Messaging and Style

  • Train new and existing staff on agency messaging, style and presentation.  Enforce agency messaging, style and presentation to all staff.
  • Prepare and maintain agency style guide and ensure all Hunger Task Force output including articles, position papers and key correspondence is consistent with Hunger Task Force style guide.
  • Act as chief copy editor for all agency print and online publications.
  • Distribute talking points to staff, volunteers, board of directors and appropriate non-agency representatives. In collaboration with executive director and head of appropriate departments, develop and implement agency themes and messages around anti-hunger work, and disseminate them to staff at all-staff meeting or other appropriate venue. Highly effective in interpersonal communications with staff; good intra-office political skills and takes direction well from all supervisors.
  • Write, design and arrange signage for permanent display at HTF and for temporary display at agency initiatives.
  • Enforce agency wardrobe policy. Ensure staff attire is current including Hunger Task Force Free & Local logos. All outdated and worn items will be retired.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

Design
Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Problem Solving
Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management
Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills
Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Oral Communication
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication
Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Quality Management
Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen
Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Cost Consciousness
Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

Ethics
Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Strategic Thinking
Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Judgment
Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Planning/Organizing
Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality
Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity
Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Initiative
Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation
Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Fifth year college or university program certificate; or four to six years related experience and/or training; or equivalent combination of education and experience. Experience negotiating and purchasing television, radio, and print media including negotiating rates, special placement and added value by medium.  Experience in graphic design and public relations.

Language Skills
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills
To perform this job successfully, an individual should have knowledge of database software; design software; internet software; Social Media platforms; spreadsheet software and word processing software.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually quiet.

To apply
Send your resume and letter of interest to resumes @ hungertaskforce.org.



 

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MAP  | 201 S. Hawley Court, Milwaukee, WI 53214 | Phone: 414-777-0483 | Fax: 414-777-0480 | EMail: info@hungertaskforce.org
Hunger Task Force is a 501 (C) (3) organization.
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