Donor Database Manager
The general function of the Donor Database Manager is to manage and oversee Hunger Task Force’s Constituent Relationship Management System (Raiser’s Edge) and all associated stewardship strategies including mailings and e-communication strategies. This position also supports agency events, donor stewardship efforts and key Development activities.
Send your resume and letter of interest to [email protected].
This institution is an equal opportunity provider.
Essential Duties and Responsibilities
With high accuracy and timeliness, manage, oversee and execute the day-to-day activities of the Hunger Task Force donor database including constituent records, gift processing, donor acknowledgements, honor/memorials, queries and reports, importing/exporting, maintenance, troubleshooting and all related processes and procedures.
Develop and maintain comprehensive database management best practices and procedures.
Utilize third-party software and plug-ins to enhance the existing donor database, maintain current industry standards, and best practices.
Prepare strategic and detailed donor and constituent reports including giving history, event totals, and categorical reports using dashboards, queries, reports, and exports for review by Board Committees and key department Directors.
Reconcile donor database with financial statements in collaboration with the Controller.
Ensure all communications (hard-copy and electronic) associated with donations are filed and recorded properly for audit purposes.
Develop comprehensive annual schedule of mailings, e-solicitations, e-blasts and other development database communications and inform strategy for target audience, criteria, and parameters.
Establish printing timelines for mailings and manage deliverables with external print house.
Work collaboratively within the Development Department to ensure cohesive implementation of donor database strategies with Moves Management strategies, communication and marketing strategies, events, grant proposals and other key development functions.
Provide training and support to development and appropriate agency staff on key database processes and procedures to ensure workflow efficiencies and back-up coverage during times of high gift volume.
Maintain discretion and confidentiality regarding employee, donor and other personal private information.
Provide excellent donor stewardship and function as lead for all donor inquiries related to gifts, credit card donations and other donor database requests.
Support key events, fundraising efforts, development activities and other duties as assigned.
Directly supervises Gift Processing Specialist.
Education and/or Experience
Bachelor’s degree from four-year College or university; plus three or more years of CRM or database management required. Experience with Raiser’s Edge preferred.
Computer Software Skills
To perform this job successfully, an individual should have strong proficiency with CRMs (Raiser’s Edge currently utilized), Import-O-Matic, credit card processing platforms, accounts receivable/payable software, Office 365, E-Communication software, Contact Management systems, project management software, PowerBI, Spreadsheet software and Word Processing software.
$55,000 – $80,000