The FoodShare Advocate is a full-time position that works with the FoodShare Program Manager and Advocacy team to complete FoodShare outreach, monitoring and education tasks. The FoodShare Advocate’s primary job duty is to assist customers applying for and maintaining FoodShare benefits and assists customers in connecting to other federal nutrition programs for which they may qualify. The FoodShare Advocate is responsible for helping potential FoodShare clients apply for benefits through ACCESS, assisting FoodShare beneficiaries maintain benefits through ACCESS, educating customers on how ACCESS works, and administer surveys to customers to learn about policy and operational issues within the FoodShare program.
Send your resume and letter of interest to [email protected].
This institution is an equal opportunity provider.
Essential Duties and Responsibilities
- Greet visitors in a friendly and professional manner.
- Educate and assist potential FoodShare applicants on how to use ACCESS to apply for benefits.
- Educate and assist existing FoodShare beneficiaries on how to use ACCESS to maintain benefits, including annual and six-month renewals, reporting case changes or checking case status.
- Educate both potential applicants and existing FoodShare beneficiaries about the FoodShare Employment and Training (FSET) program regulations and assist with compliance to maintain FoodShare benefits.
- Identify violation of client rights (civil, FS, customer service) and assist customer to remediate or file formal complaints.
- Educate applicants and clients on the use of technology—fax/scan; computers; ACCESS and telephones increasing customer independence.
- Educate both potential applicants and existing FoodShare beneficiaries about other federal nutrition programs for which they may qualify (Stockbox, WIC, School Meals) and direct to appropriate resources.
- Ensure that each customer fills out an online ACCESS survey.
- Complete customer log sheet daily.
- Report, monitor and inform the process of applying for and maintaining FoodShare benefits and FSET compliance.
- Advocate for dignified customer service as well as civil and FoodShare rights compliance.
- Assist advocacy team with other FoodShare assignments as directed by Access Program Manager, or Executive Director.
- Travel within Milwaukee County required.
Education and/or Experience
Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Other Skills and Abilities
Bilingual skills (Hmong or Spanish) preferred. Experience working with low-income people in a customer service or social work capacity, experience or familiarity working with non-profit organizations.
Valid WI Driver’s License